Governing for Quality and Patient Safety

Achieve a Board Culture of Quality and Safety




The Governing for Quality and Patient Safety course extends students’ knowledge of corporate governance as it relates to emerging issues in quality and patient safety, and provides tools to help strengthen students’ accountability and influence over organizational performance.

Course at-a-glance

  • Part of CHA Learning’s Governance Development Program and courses
  • Delivered entirely online
  • Complete in less than 15 hours to be completed over four months
  • Written and reviewed by health governance experts
  • Entitles certified Canadian College of Health Leaders members to 7.5 Category II credits towards maintenance of certification requirement

Who should take the Governing for Quality and Patient Safety course?

This course is designed for health system board members and senior leaders who wish to foster a board and organizational culture that embraces quality and patient safety.

Learning outcomes

At the completion of this course, you will be able to:

  • Understand quality measures, monitor and report on performance
  • Foster a board culture that embraces quality and patient safety and engenders that culture throughout the organization


There are no awards available for this course or program at this time. Click here to learn more about student awards.





 Laurie HicksAbout
 Joan DaweAbout


To be successful in the Governing for Quality and Patient Safety course, students must meet the following requirements.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.

Current Resume: Please submit a current resume including work and governance experience. After you enroll, you will receive an email requesting submission of your resume.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

Screen Resolution800x600 (minimum); 1024x768 (recommended)
Internet BrowserThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: Disabled
Java Script: Enabled
Cookies: Enabled
Adobe Flash Player V13 (minimum)
Internet ConnectionBroadband (cable or DSL) connection required
SoftwareWord processing software AND Adobe Reader
OtherAccess to a scanner

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions for uploading your resume.


The Governing for Quality and Patient Safety course includes an ongoing discussion forum, two webinars, three quizzes, two written assignments, and a final project.

To pass this course, students must earn 60% or greater on the final assessment, and an overall course grade of 60% or greater. 

Course Certificate

CHA Learning will award students a certificate for successful completion of the course.


Attendance in this program entitles certified Canadian College of Health Leaders members (CHE / Fellow) to 7.5 Category II credits toward their maintenance of certification requirement.


  • $500 for Canadians
  • $600 for International Students

All prices listed above are in CAD.

Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here.


The Governing for Quality and Patient Safety course consists of five units:

Unit 1: The Health Care Environment as it Relates to Quality and Safety

  • External Environment
  • The Changing Financial Landscape
  • Government Requirements
  • Restructuring
  • Accountability
  • Labour Force Trends
  • The Role of the Physician
  • Demand Pressures on Health Care
  • Growing Attention to Quality in Health Care 

Unit 2: The Board’s Role in Quality and Patient Safety

  • Legal Background
  • Board Structure, Competence and Knowledge
  • The Quality and Safety Plan
  • Spending Time on Quality 

Unit 3: Measuring and Monitoring Performance for Quality

  • Understanding and Selecting Indicators
  • Setting Quality and Safety Targets
  • Tracking Performance 

Unit 4: Reporting on Performance

  • Why Performance Reporting Is Crucial to Governance
  • Understanding Accountability and Its Link to Performance Reporting
  • Reporting to the Board
  • Dialogue with Patients and Their Families
  • The Accreditation Process
  • Public Reporting 

Unit 5: Achieving a Culture of Quality and Safety

  • Culture and Its Importance to Quality and Safety
  • Getting the Building Blocks in Place
  • Making Quality and Patient Safety a Highlight of All Governance Processes
  • Changing Culture: The Experience of Four Organizations
We’re here to helpHave a question about CHA Learning programs and courses? Contact us now!Ask Us Enrolment InformationEnrol in a program or course, or register on behalf of another person or group. Learn all your CHA Learning enrolment options here.Get Informed