Long-Term Care

Management Essentials in Long-Term Care

Leading Excellence in Long-Term Care




The Management Essentials for Long-Term Care program prepares students to effectively manage and lead within the ever-changing challenges in the long-term care environment. This program builds upon CHA Learning’s acclaimed Management Essentials Program. This comprehensive and innovative program uniquely weaves in the LEADS in a Caring Environment leadership framework throughout each course. We will explore essential skills and techniques needed to ensure you are ready for your career in long-term care.

This program is designed to meet the 100 hours of instruction time educational requirement for long-term care administration or management, as set out in the Ontario Long-Term Care Homes Act, 2007 (section 212, 4(d)). 

Management Essentials for Long-Term Care Program Overview

  • Program includes eight courses, plus a final project
  • Approximately 210 hours of learning, to be completed over 12 months
  • Delivered entirely online
  • Enrol at anytime
  • Coaching from long-term care leaders throughout the program
  • Webinars from subject matter experts from across Canada
  • Final project includes one-on-one coaching

Who should take the Management Essentials in Long-Term Care program?

This program is designed for new or aspiring managers in long-term care (e.g., long-term care facilities; retirement, assisted-living and nursing homes; complex continuing care facilities; facilities with specialty-care beds). Participants may include:

  • Regulated and non-regulated health professionals (e.g., nurses, pharmacists, physiotherapists, occupational therapists, pharmacy technicians, and medical laboratory technologists)
  • Project or program managers
  • Departmental managers in health organizations (e.g., purchasing, housekeeping, facilities, etc.)
  • Anyone else interested in upgrading or refreshing their existing management and leadership knowledge 

Learning outcomes

At the completion of this course, you will be able to:

  • Understand the challenges of managing and leading in a long-term care environment
  • Recognize the relationship and differences between management and leadership skills
  • Apply essential management techniques and tools to successfully manage daily operations, including: direction setting, decision making, planning and organizing, staff management and financial and information management
  • Identify leadership techniques to apply to enhance results and effectiveness as a manager


There are no awards available for this course or program at this time. Click here to learn more about student awards. 



 Michael HarrisAbout
 Laura MacDermaidAbout

 Juliana HenryAbout
 Janet IwaszczenkoAbout


To be successful in the Management Essentials in Long-Term Care program, students must meet the following requirements.

Current Resume

You must provide a current resume detailing your employment and education history.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

Screen Resolution800x600 (minimum); 1024x768 (recommended)
Internet BrowserThe most recent version of one of the following:

Google Chrome
Microsoft Edge
Internet Explorer
Plug-insPop-up blocker: Disabled
Java Script: Enabled
Cookies: Enabled
Adobe Flash Player V13 (minimum)
Internet ConnectionBroadband (cable or DSL) connection required
SoftwareWord processing software AND Adobe Reader
OtherAccess to a scanner
Computer with webcam and microphone
telecommunications software(Skype recommended)
Note: Skype is required for the Management Essentials final project

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials and submit your resume.


The Management Essentials in Long-Term Care Program includes eight courses and a final project. Each course includes the following assessments: tests, assignments, graded discussion forums, and webinars.

To achieve a program certificate, students must complete all components of the program, pass each graded component with 60% or greater, and achieve 60% or greater on the final project and overall grade.

Management Essentials in Long-Term Care Program Certificate

CHA Learning will award students a certificate for successful completion of the program.


This program is designed to meet the 100 hours of instruction time educational requirement for long-term care administration or management, as set out in the Ontario Long-Term Care Homes Act, 2007 (section 212, 4(d)). 



  • $1,995 for Canadians
  • $2,195 for International Students

All prices listed above are in CAD.

Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here

Required textbook:

The required textbook must be purchased independently by the student, it is not included in the tuition price.

Book title: “Bringing Leadership to Life in Health: LEADS in a Caring Environment” authored by Graham Dickson and Bill Tholl.

The following ISBNs are associated with this title:


  • ISBN – 13: 978-1-4471-7026-6


  • ISBN – 13: 978-1-4471-4874-6


  • ISBN-13: 978-1-4471-4875-3

More information will be provided after enrolment.


The Management Essentials in Long-Term Care program consists of eight courses and a final project.

Courses 2-8 are shared with the Management Essentials program and can be taken individually. For more details, please click on the course title below.

Course 1: Understanding Long-Term Care System(s)

  • Understanding the evolution of the healthcare system and how long term care developed
  • Describing how long-term care service delivery is organized within provinces and regions
  • Describing long-term care users in the system, major issues and challenges affecting long-term care managers, and why management and leadership skills are both required within this context

Course 2: Introduction to Managing and Leading

  • Differentiating between managing and leading
  • Articulating the main functions of good management
  • Describing the main theories and models of management that have been influential over the years
  • Describing the LEADS in a Caring Environment Capabilities Framework
  • Integrating management skills with leadership skills in the context of change
  • Distinguishing between mechanical and organic systems
  • Differentiating between stability versus change
  • Explaining the internal and external forces that lead to changes in healthcare organizations
  • Implementing techniques to address common challenges faced when implementing change

Course 3: Health Law, Policies and Standards

  • Interpreting the relationship between the law and the Canadian healthcare system
  • Comparing the significant differences, key principles and current issues with respect to the law versus standards and policy
  • Describing the contribution that professional standards make to a healthcare organization and patient/client (clinical) care
  • Describing ethical principles, frameworks and decision-making models
  • Determining the expectations of compliance with legislation, regulations and/or pre-determined standards amongst regulating and funding bodies
  • Explaining the rationale and benefits of accreditation for healthcare organizations
  • Identifying the legal basis of employment and labour relations, and describing measures to promote harmonious and appropriate relations 

Course 4: Planning and Setting Direction

  • Recognizing the importance of appropriate planning when leading a healthcare team
  • Understanding and describing the various types of plans within an organization, and within a specific team
  • Understanding the process of developing operational plans
  • Recognizing the value of direction setting, what it involves, and how to communicate direction
  • Understanding when to adjust plans and how to communicate the changes to your team
  • Understanding and describing the key components of decision making, and understanding how decision making can be used to resolve day-to-day management issues
  • Understanding the principles of change management, and how it can be applied

Course 5: Monitoring, Measuring and Reporting

  • Defining what monitoring, measuring and reporting mean from the perspective of a manager working in a health systems environment and as they relate to quality, risk and patient safety
  • Identifying common monitoring, measuring and reporting tools and strategies
  • Defining risk management and identify risk management challenges
  • Understanding risk management tools and strategies
  • Defining quality and patient safety and identify quality and patient safety challenges
  • Describing quality and patient safety tools and strategies
  • Describing how an organization can translate its strategy into measureable terms and how it can translate the measures into quality improvement
  • Explaining the purpose of public reporting and how it can support an organization’s quality improvement journey
  • Describing how organizations can compare their performance to their peers through benchmarking
  • Exploring how system, organizational, and personal values influence the choice of measures, the use of measures for improvement, and the challenges associated with doing so

Course 6: Managing Financial Resources

  • Understanding financial management, including key concepts and terminology
  • Explaining fundamental finance and budgeting concepts relevant to a healthcare organization
  • Understanding how an organization creates their operating budget
  • Understanding and applying the process for departmental or program budget development (in alignment with the larger organizational operating budget)
  • Recognizing various financial management challenges and some strategies to overcome the challenges
  • Understanding how organizations implement financial management tools and strategies
  • Understanding key aspects of procurement and contract management
  • Understanding the purpose and value of health economics

Course 7: Managing and Leading People

  • Understanding the difference between managing and leading people
  • Identifying your personal strengths and limitations as a manager, and developing an action plan to address the specific areas
  • Identifying strategies for making a successful transition from a non-managerial to managerial role
  • Understanding and applying techniques for effective communication
  • Implementing strategies for dealing with conflict—what to do if there is a conflict and how to do it
  • Describing the practices pertaining to recruitment and selection of employees
  • Implementing techniques to engage and retain your staff
  • Describing the key elements of performance management
  • Describing unionization and the role of unions in the workplace
  • Understanding and describing the elements of a healthy workplace

Course 8: Managing and Leading Teams

  • Distinguishing between the key features of a team and a group
  • Describing many of the different forms and types of teams found in healthcare
  • Describing stages of team development
  • Understanding what is required to build effective teams, and how you can apply this knowledge in your work environment
  • Describing the major components that influence team performance
  • Identifying leadership techniques that will enhance your involvement on teams

Final Project

  • Role-playing activity involving you as the manager, preparing for and engaging an employee (faculty) in a critical conversation
  • Practicing Essential Management and leadership techniques, and applying tools and other information provided in this program
  • Honing your skills and receiving one-on-one coaching in a supportive environment