The Change Leadership Certificate (CLiC) will equip you to successfully lead change, by integrating leadership with change management best practices. Pragmatic and practical, CLiC provides you with the essential information, tools and hands-on experience for effective change management and change leadership. During the course, you will analyze real-life approaches used by successful change leaders, and apply that learning to your own situation. By the end of the course, you will have a clear sense of how to effectively begin and implement a sustainable change initiative.
Change Leadership Certificate at-a-glance
- Uniquely integrates leadership into change management
- Real-life case studies in digital health, clinical practice and organizational development (performance management)
- Delivered entirely online
- Enrol at any time
- 50 hours of learning, which can be completed in a few short weeks over a maximum of six months
- Jointly developed with Canada Health Infoway and successful healthcare change leaders
- Aligned with the LEADS in a Caring Environment Leadership Framework, and Canada Health Infoway’s National Change Management Framework
- Includes coaching by experienced change leaders
Who should take the Change Leadership Certificate?
CLiC is designed for mid-level leaders, managers, clinicians, project directors, supervisors or managers leading or involved with a change initiative. They can be individuals from:
- Across the continuum of health services (from health promotion to long-term care)
- Healthcare organizations supporting the health system at all levels (local to national organizations)
- Ministries of health and health authorities
CLiC may also be of interest to individuals who want to increase or refresh their existing change leadership knowledge.
At the completion of this course, you will be able to:
- Apply practices of leadership and management essential to initiating and implementing sustainable change
- Prepare a practical plan to lead a change initiative
- Identify and discuss factors related to individual readiness for change and organizational capacity for change, with an emphasis on people factors
- Engage others in a meaningful way
- Recognize resistance and barriers to change and what to do about them
- Create winning conditions to foster change
There are no awards for CLiC available at this time. Click here to learn more about student awards.
The Change Leadership Certificate includes the following requirements.
Please provide a current, brief resume including work experience and education background. You will receive an email after you enrol asking you to submit your resume.
English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.
Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.
- Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
- CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.
Other technical requirements:
|CHA Learning Technical Requirements|
|Screen Resolution||800×600 (minimum); 1024×768 (recommended)|
|Internet Browsers||Firefox 4, Internet Explorer 9, Safari 5, Google Chrome 11, Opera 9|
|Plug-ins||Pop-up blocker: disabled
Java Script: Enabled
|Internet Connection||Broadband (cable or DSL) connection required|
|Software||Word processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel
- Click on the enrol/apply button
- Add the product to your cart
- Choose your Case Study
- Create an account if you are new to CHA Learning or sign in to your existing account
- Complete the Billing Information page
- Enter your payment information, accept the terms and conditions and make your payment
- Within seven business days, you will receive an email with instructions to access the course/program materials and submit your resume
Students are assessed on components including a quiz, practical case study activities, graded discussions and a final project.
To achieve a certificate, you must earn an overall grade of 70%.
Students receive a Change Leadership Certificate issued by CHA Learning and Canada Health Infoway upon successful completion.
- $1,195 for Canadians
- $1,395 for International Students
Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here.
All prices listed above are in CAD.
Case Study Options
Students are required to choose one of the following case studies:
Clinical Case Study – Implementing an Antimicrobial Stewardship Program
This case study presents the implementation of an Antimicrobial Stewardship Program at Mount Sinai Hospital and University Health Network in Toronto, Ontario. In the mid-2000s, Mount Sinai Hospital’s (MSH) and University Health Network’s (UHN) joint Division of Infectious Diseases (ID) was led by a Division Director with a clear aspiration to establish an antimicrobial stewardship program (ASP).
Two programs, one at each hospital, were established, and then eventually merged. Merging required navigating the needs of each organization while allowing the ASP to function as a single entity. This meant negotiating and understanding different funding and human resource structures, as well as hospital priorities and cultures.
Bringing about change in an effective manner requires doing so in a deliberate step-wise fashion. This approach was used to bring about change when two separate ASPs from MSH and UHN were combined, and it was also instrumental in bringing about change as MSH-UHN ASP expanded to become Canada’s largest and most experienced ASP.
Digital Health Case Study – Implementing a Consumer Health Portal
This case study presents the implementation of a consumer health portal at Holland Bloorview Kids Rehabilitation Hospital; Canada’s largest pediatric rehabilitation teaching hospital, located in Toronto. The portal, called connect2care, provides clients (children and youth) and their families with access to their appointment schedule and clinical information, and provides a secure way to communicate with their care team. The portal was launched in January 2015.
The implementation of a consumer health portal represents a significant change initiative affecting clients and families, as well as clinicians and other staff in the organization.
connect2care has become much more than an extra feature offered by Holland Bloorview. For some families, the access to information and the ability to communicate via messaging has become an expectation; even a necessity. We still have much to learn about the real impacts of the portal on engagement and activation, but the early signs are very positive.
Organizational Development Case Study – Implementing a New Performance Management System
This case study presents the development and implementation of a new performance management system at the Champlain Community Care Access Centre in Eastern Ontario in 2010-2011. The Champlain Community Care Access Centre (CCAC) is one of 14 CCACs in Ontario, which provide a variety of home and community health services; primarily in care coordination, nursing, and therapy services. In 2010, a new leader in Organizational Development saw the need for a redesign of the performance management strategy. With some exploration and engagement, a burning platform for change quickly emerged. The generalized dislike and disengagement with performance management were important early enablers to the change. However, many in the organization needed to discover the value of doing performance management differently.
The new system enabled broader strategic performance and talent management, and helped modernize talent management at Champlain CCAC. Among other things, it provided employees, managers and the organization with better access, data, functionality and tools. The Champlain CCAC was the first CCAC in Ontario to implement a technology-based performance and talent management system. The new system also helped to support and enable the Champlain CCAC to lead the sector in integrating the LEADS framework.
The Change Leadership Certificate is delivered in five units. In addition, students will apply course material and tools to a real-life case study and to their own leadership challenge.
Unit 1: Leading Organizational Change in Healthcare—A Team Approach
- Seeing the healthcare system as a team endeavour, and change as a team challenge
- Knowing the difference between mechanistic systems and human systems, and how those differences help leaders better understand the dynamics of change
- Describing the practices of change needed to engage knowledge workers in change
- Understanding, differentiating and appreciating the symbiotic relationship between change management and change leadership
Unit 2: Establishing Your Playing Field for your Healthcare Change Initiative
- Identifying and clarifying the unique “playing field” for change within the healthcare environment in which your change is situated
- Describing the various kinds of change challenges—in terms of their purpose, scope, breadth, depth of impact and complexity that are experienced in the health sector—and the challenges implicit in each
- Explaining the difference between personal, operational and strategic change and how they interact
- Describing the role of a change leader in a health environment and applying best practices to a change challenge
Unit 3: Building the Change Line-up—Clarifying Roles, Responsibilities and Relationships
- Explaining how to prepare for, implement, and sustain change through a series of iterative phases of a virtuous change cycle
- Describing the challenges in “preparing for change,” along with the tools and techniques to address them
- Identifying the challenges in “implementing change,” and critically analyzing the value of tools and techniques to address them
- Exploring and identifying the challenges in “sustaining change,” and critically analyzing the value of the tools and techniques to address them
- Describing the challenges associated with “scaling change”
Unit 4: A Game Plan for Change
- Creating a game plan (framework) that integrates change management and change leadership into the planning to guide and orchestrate change
- Explaining the stages and components of an effective game plan for operational change
- Investigating, critically examining and applying key tools, techniques and processes that you, as a leader, might use to employ to populate the game plan
- Identifying elements that are consistent with a successful change plan framework
Unit 5: Change in Action—Leading Through Day-to-Day Challenges
- Identifying signals that suggest the change is not progressing as planned
- Adapting to emergent situations and altering processes to achieve desired outcomes
- Identifying pitfalls/obstacles that jeopardize implementing a change plan and how leadership can be used to increase the chance of success
- Developing courage and resilience as the change initiative progresses
- Using approaches to sustain people through chaos and ambiguity associated with change