Introduction to Managing and Leading

Unlock your healthcare leadership potential.




It is the job of management to design and deliver programs that are efficient and effective; it is the job of leadership to engage people in continuous improvement efforts, so services are constantly evolving to respond to the changing expectations and technological advances of society, while remaining sustainable in terms of taxpayer affordability. Both these functions work in tandem when working in a society in which change—in technology, in social values, and in individual access to information—is almost exponential in rate.

This course will describe management and leadership skills and how good management and leadership can have a positive impact on your program, department, and organization. The skills and processes that you previously used to manage your own work may not translate into successfully managing and leading others.  This course will give you an introduction to managing and leading within the context of the health system and help you to prepare for the challenges and rewards of being a manager.

Introduction to Managing and Leading Course Overview

  • Delivered entirely online
  • Register at any time
  • Approximately 25 hours of learning, to be completed in up to 4 months
  • Innovatively weaves leadership throughout using the LEADS in a Caring Environment Leadership Framework
  • Webinars from subject matter experts from across Canada
  • “Keys to Success” videos created specifically for this course by prominent Canadian healthcare leaders.
  • This course is part of the Management Essentials Program. For more information about the Management Essentials Program click here

Who should take Introduction to Managing and Leading?

This course is intended for new or aspiring managers from:

  • across the continuum of care (eg., from health promotion to long-term care)
  • healthcare organizations supporting the health system at all levels (eg., local to national organizations)
  • ministries of health and health regions.

Participants may include:

  • regulated and non-regulated health professionals (eg., nurses, pharmacists, physiotherapists, occupational therapists, pharmacy technicians, medical laboratory technologists, etc.)
  • project or program managers
  • departmental managers in health organizations (eg., purchasing, housekeeping, facilities, etc.)
  • health analysts (eg., business, program, policy)
  • health research managers
  • anyone who is interested in enhancing or refreshing their existing management and leadership knowledge.

Learning outcomes

At the completion of this course, you will be able to:

  • Differentiate between managing and leading
  • Articulate the main functions of good management
  • Describe the main theories and models of management that have been influential over the years
  • Describe the LEADS in a Caring Environment Capabilities Framework
  • Integrate management skills with leadership skills in the context of change
  • Distinguish between mechanical and organic systems
  • Differentiate between stability versus change
  • Explain the internal and external forces that lead to changes in healthcare organizations
  • Implement techniques to address common challenges faced when implementing change


There are no awards available for this course or program at this time. Click here to learn more about student awards.



 Bruce MaitlandAbout
 Dan MerrittAbout
 Tracy MurphyAbout
 Wendy CampbellAbout



English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for the Internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Microsoft Excel
Microsoft PowerPoint or equivalent
(note: those using Apple software must be able to save files in Office formats where required (i.e.: .doc,)

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials.

Note: If you are interested in enrolling in other individual Management Essentials courses, please visit the course pages for more information.

For more information about the Management Essentials Program, please click here.


Grading includes tests, assignments, graded discussion forums and webinars. To achieve a certificate, students must complete the course, pass each graded component with 60% or greater, and achieve a 60% or greater on the overall grade.

Introduction to Managing and Leading Course Certificate

CHA Learning will award students a certificate of successful completion of the course.


Individual course:

  • $495 for Canadians
  • $695 for International students

2 courses:

  • $795 for Canadians
  • $995 for International students

3 courses:

  • $1,295 for Canadians
  • $1,495 for International students

For more information about the Management Essentials Program, please click here.


This course includes the following topics:

Internal and external forces generating pressure for change
Change, leadership and management
Patient/people centeredness
Understanding mechanical and organic systems
Management and leadership – a perfect couple
Facing the challenges of management and leadership in the Canadian health system