Managing and Leading People

Unlock your potential. Be a health leader.




Managing staff can be one of the biggest challenges that a manager in healthcare faces, while, at the same time, it can also be one of the most rewarding aspects of the role. At the completion of this course, you will understand the challenge of transitioning from colleague and co-worker to manager, understand what it means to manage and lead staff and implement techniques to motivate staff and manage communication and conflict. You have likely heard it said that an organization’s most important resource is its people. As a manager you have been given a great responsibility to manage one of your organization’s greatest resources and leadership aims at enhancing their engagement.

Managing and Leading People at-a-glance

  • Delivered entirely online
  • Register at any time
  • Approximately 25 hours of learning, to be completed in up to 4 months
  • Innovatively weaves leadership throughout using the LEADS in a Caring Environment Leadership Framework
  • Webinars from subject matter experts from across Canada
  • “Keys to Success” videos created specifically for this course by prominent Canadian healthcare leaders.
  • This course is part of the Management Essentials Program. For more information about the Management Essentials Program click here

Who should take Managing and Leading People?

This course is intended for new or aspiring managers from:

  • across the continuum of care (eg., from health promotion to long-term care)
  • healthcare organizations supporting the health system at all levels (eg., local to national organizations)
  • ministries of health and health regions.

Participants may include:

  • regulated and non-regulated health professionals (eg., nurses, pharmacists, physiotherapists, occupational therapists, pharmacy technicians, medical laboratory technologists, etc.)
  • project or program managers
  • departmental managers in health organizations (eg., purchasing, housekeeping, facilities, etc.)
  • health analysts (eg., business, program, policy)
  • health research managers
  • anyone who is interested in enhancing or refreshing their existing management and leadership knowledge.

Learning outcomes

At the completion of this course, you will be able to:

  • Understand the difference between managing and leading people
  • Identify your personal strengths and limitations as a manager and develop an action plan to address the specific areas
  • Identify strategies for making a successful transition from a non-managerial to managerial role
  • Understand and apply techniques for effective communication
  • Implement strategies for dealing with conflict – what to do if there is a conflict and how to do it
  • Describe the practices pertaining to recruitment and selection of employees
  • Implement techniques to engage and retain your staff
  • Describe the key elements of performance management
  • Describe unionization and the role of unions in the workplace
  • Understand and describe the elements of a healthy workplace


There are no awards available for this course or program at this time. Click here to learn more about student awards. 




 Bruce MaitlandAbout
 Dan MerrittAbout
 Tracy MurphyAbout
 Wendy CampbellAbout



English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.

  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for the Internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials.

Note: If you are interested in enrolling in other individual Management Essentials courses, please visit the course pages for more information.

For more information about the Management Essentials Program, please click here.


Grading includes tests, assignments, graded discussion forums and webinars. To achieve a certificate, students must complete the course, pass each graded component with 60% or greater, and achieve a 60% or greater on the overall grade.

Course Certificate

CHA Learning will award students a certificate of successful completion of the course.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students 

Three courses:

  • $1,295 for Canadians
  • $1,495 for International students

For more information about the Management Essentials Program, please click here.


This course includes the following key topics:

  • How to successfully transition from a non-management role to managing and leading people
  • How to enhance your effective communication, including difficult conversations
  • How to approach and successfully manage conflict
  • How to successfully acquire talent and how to ensure ongoing talent development
  • Understanding the role of the manager in a unionized environment
  • Identifying general principles around workplace health and safety.