People-Centred Care

People-Centred Care Leadership Program

In Partnership with HSO 

Special Launch Promotion: The first 25 people who enrol will be eligible for our special program launch price of $1195 (regularly $1995)

This program launch is slated for June 2019.




The People-Centred Care Leadership Certificate program, developed in partnership with Health Standards Organization (HSO), will enable healthcare professionals at all levels to lead healthcare change and improvement in partnership with patients, families and providers. This program is intended for anyone working across the health system continuum, to collaboratively improve the care experience for all involved. This comprehensive program combines leading research and knowledge about people-centred care, engagement and experience available in Canada and worldwide—with concrete, evidence-based and practical tools that learners can apply locally.

Participants will learn how to engage, partner and build relationships that enable people-centred care and will be able to champion culture change in their organization or team. The leadership skills, practical knowledge and capabilities acquired will be immediately applicable in the work environment.

This program also includes opportunities for ongoing self-reflection and practice improvement, application of learning, and interaction with peers and faculty from across Canada in an asynchronous learning environment.

Program at-a-glance

  • Enrol and start anytime, learn on your own schedule
  • Applied, practical learning designed with the working professional in mind
  • Interact with and receive support from expert faculty coaches
  • Connect with other professionals across Canada and the healthcare continuum
  • Developed in collaboration with patient advisors and Canadian experts in people-centred care
  • Approximately 100 hours of learning to be completed in up to 12 months
  • Includes real patient, family and stakeholder stories throughout the program

Who should take the People-Centred Care Leadership Program?

This program is intended for healthcare professionals interested in improving their knowledge and skills in actively engaging patients, families and staff in healthcare service delivery and improvement. Anyone, at any role level and working in any part of the continuum of care would benefit from this program. This program is suitable for people who are looking to progress their career to roles in patient engagement, or those simply wanting to add to their current capabilities in a clinical or clinical support role. The audience may include:

  • Healthcare providers (nursing, allied health, physicians)
  • Clinical leaders and educators
  • Quality improvement and patient safety specialists
  • Healthcare program or service managers
  • Anyone else interested in leading engagement and experience initiatives, or the improvement of quality and safety of care

This program is also ideal for teams wanting to learn together, and a great fit for organizations wanting to train staff to bring People-Centred Care and Patient and Family Engagement programs to life in their communities.

Learning Outcome

After completing this program, learners will have demonstrated the capability to lead the design and implementation of healthcare quality, safety and experience improvements and initiatives in partnership with patients and families.


There are no awards available for this course or program at this time. Click here to learn more about student awards.


To be successful in the People-Centred Experience and Design program, it is suggested that learners have workplace support so that they can apply what they are learning and complete assignments in a real environment. Learners will be asked for voluntary confirmation of workplace support for your learning, to facilitate the completion of hands-on assignments throughout the program.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.
Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersFirefox 4, Internet Explorer 9, Safari 5, Google Chrome 11, Opera 9
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

There are no application prerequisites for this course. To enrol:

  1. Click on the enrol button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials and submit your resume and confirmation workplace support


Students must achieve an overall grade of 60% to pass this program.

Each course will require the learner to complete one graded assessment which will be marked by the faculty. Feedback will be provided.

Each unit will require the learner to post a self-reflection or reflection of their learnings to be shared with faculty and peers in the program.

Each section will require the learner to complete a supplementary and complementary learning activity (ungraded) to enhance their learning. Learning activities of different types will be included, such as relevant research, best practice examples, videos, etc.

In addition to the above, learners will be encouraged to keep a personal journal as they work through the program (resources and guidance provided).

The final project will be a summative, applied assessment of learning throughout the program.

Program Certificate

CHA Learning will award students a certificate for successful completion of the program.


$1,995 for Canadians

$2,295 for International Students

Special Launch Promotion: The first 25 people who enrol will be eligible for our special program launch price of $1195 (regularly $1995).

Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here.

All prices listed above are in CAD.


More details about course curriculum and learning objectives will be added soon.

The People-Centred Care Leadership Certificate program is structured as follows.

  • Three courses and a final project:
    • Course 1: Foundations of People-Centred Care, Engagement and Experience
    • Course 2: Building Infrastructure and Capacity for People-Centred Care
    • Course 3: Designing and Implementing Health Services in Partnership with Patients and Families
    • Course 4: Applied Final Project

Each course will follow the same overarching structure. This structure has been designed to create consistency and to provide clear direction for learners. Learners will follow a learning path with natural stopping breaks to reflect on the knowledge, skills and abilities they have acquired.

  • Three units per course
  • Three sections per unit

Course 1: Foundations of People-Centred Care, Engagement and Experience

  • Foundations of People-Centred Care
  • People-Centred Care in Practice
  • Organizational People-Centred Care
  • Patient and Family Engagement
  • Tools and Methods of Engagement
  • Equity in Engagement
  • Cultural Sensitivity and Safety
  • What is Patient Experience?
  • Patient Reported Experience Measurement (PREMs)
  • Beyond PREMs to PROMs

Course 2: Building Infrastructure and Capacity for People-Centred Care

  • Leadership in People-Centred Care
  • Relationship-Building – Engaging Others
  • Communication
  • Leading and Managing Change
  • Implementation Science
  • Engaging and Building Capacity in Staff and Providers
  • Organizational Enablers to People-Centred Care
  • Vision, Mission, Strategy
  • Operations and Policy Change
  • Overcoming Barriers

Course 3: Designing and Implementing Health Services in Partnership with Patients and Families

  • Co-design as Critical to Change
  • Dispelling Myths and Fears
  • Stakeholders at the Table
  • Equity involving ‘Atypical’ and Marginalized Populations
  • Models of Co-Design
  • Design Thinking
    • Human-Centred Design
    • Design Science
  • Implementation Science
  • Sustainability
  • Evaluation of Engagement

Course 4: Applied Final Project

In the final project, learners will apply the knowledge, skills, and abilities they have developed throughout the program in a final project, where they will actively lead and partner with patients, families, providers and stakeholders in a small-scale change or improvement.


This program launch is slated for June 2019.