Quality & Safety

Foundations of Integrated Quality Management

Lead Change. Sustain Improvement. Measure Results




Foundations of Integrated Quality Management is the first course in our Integrated Quality Management Program. This course will introduce learners to healthcare quality improvement and its key frameworks, tools and techniques. Participants will learn about how to build a quality framework for an organization or team and be introduced to tools and techniques required for successful implementation of such plans and initiatives. As well, learners will be introduced to key leaders and resources in the field of healthcare quality so they can keep abreast of new developments and innovations. Learners will have a chance to apply their learning through reflections and activities including an assessment of their organization or team quality performance.

Foundations of Integrated Quality Management at-a-glance

  • Delivered entirely online
  • Enrol at any time.
  • Approximately 30 hours of learning to be completed in up to 4 months.
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Understand and apply foundational knowledge, tools and techniques for managing quality in healthcare
  • Know where to find industry resources to keep abreast of innovation and change
  • Apply new knowledge and experience in your own organization
  • Get coaching, guidance and feedback from industry experts

Who should take Foundations of Integrated Quality Management?

This course is for healthcare professionals who wish to gain an introductory level of knowledge in healthcare quality improvement and management.

Learning outcomes

At the completion of this course, you will be able to:

  • Explain the background and impetus for integrating elements of IQM together;
  • Understand and define a common set of IQM terminology;
  • Communicate the importance of patient and family engagement;
  • Describe the philosophical foundations of continuous quality improvement and best practice models and frameworks;
  • Explain about key QI tools and techniques and when to use them as part of the IQM process; and
  • Understand the theoretical and practical basis for developing and implementing quality plans at the local or organizational level.


There are no awards available for this course or program at this time. Click here to learn more about student awards.



 Foundations of Integrated Quality ManagementAbout
 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


It is highly recommended that students have workplace support for taking this course as many activities are hands-on and best completed in a healthcare environment.

To be successful in the Integrated Quality Management program, students must meet the following language and technical requirements.




English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

For multiple product bundled pricing, please contact us.

For more information about the Integrated Quality Management Program, please click here.


Each course will have assessed components, which may include:

  • Graded assignments
  • Reflection activities
  • Applied activities

In addition to graded components, participants will be engaged in thought-provoking activities and online discussions with peers across the country, as well as expert faculty.

Course Certificate

Students receive a course certificate issued by HealthCareCAN for the individual course successfully completed within Integrated Quality Management.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • 1,295 for Canadians
  • $1,495 for International students

For more information about the Integrated Quality Management Program, please click here.


This course is part of the full Integrated Quality Management program which can be taken as a full program certificate.

Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework. 

  • Unit 1: Basics of Quality Management
  • Unit 2: Building an Integrated Quality Management Framework
  • Unit 3: Leaders in Healthcare Quality
  • Unit 4: IQM Tools & Techniques