Quality & Safety

Incident Management

Lead Change. Sustain Improvement. Measure Results.




Incident Management is the fifth course from our Integrated Quality Management Program. In this course, participants will become well-versed in the aspects of the incident management continuum and step-by-step processes involved in managing incidents. This course will teach the process of incident analysis, how measurement and monitoring of incident data is a significant improvement tool, and how to communicate and disclose adverse events as part of the healthcare team.

Incident Management at-a-glance

  • Delivered entirely online
  • Enrol at any time.
  • Approximately 30 hours of learning to be completed in up to 4 months.
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Acquire a solid introductory knowledge of the incident management process and the role that culture plays in preventing and managing incidents.
  • Use tools and techniques for preventing and managing patient and organizational safety incidents.
  • Get coaching, guidance and feedback from industry experts

Who should take Incident Management?

This course is for healthcare professionals who have a foundational understanding of patient safety principles and would like to learn more about managing healthcare incidents. For a comprehensive program on patient safety and incident management, refer to our Canadian Patient Safety Officer Program.

Learning outcomes

At the completion of this course, you will be able to:

  • Communicate the importance of incident reporting and monitoring;
  • Apply the incident management process to case studies or real scenarios;
  • Facilitate team dialogue about actual incidents;
  • Communicate the significance of positive and transparent team-based disclosure of adverse events to patients, families, and community;
  • Illustrate the importance of proactive and transparent incident management and its relationship to all aspects of IQM;
  • Implement incident management practices at a local or system level;
  • Comprehend the cultural aspects of effective incident management and disclosure; and
  • Discuss the importance of support for patients, clients, residents, families, and staff and providers in incident management and disclosure processes.


There are no awards available for this course or program at this time. Click here to learn more about student awards.


 Incident ManagementAbout
 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


It is highly recommended that students have workplace support for taking this course as many activities are hands-on and best completed in a healthcare environment.

To be successful in the Integrated Quality Management program, students must meet the following language and technical requirements.




English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English. 


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

For multiple product bundled pricing, please contact us.

For more information about the Integrated Quality Management Program, please click here.


Each course will have assessed components, which may include:

  • Reflection activities
  • Applied assignment

In addition to graded components, participants will be engaged in thought-provoking activities and online discussions with peers across the country, as well as expert faculty.

Course Certificate

Students receive a course certificate issued by HealthCareCAN for the individual course successfully completed within Integrated Quality Management.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • 1,295 for Canadians
  • $1,495 for International students

For more information about the Integrated Quality Management Program, please click here.


This course is part of the Integrated Quality Management program which can be taken as a full program certificate.

Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework.

  • Unit 1: Introduction to Incident Management
  • Unit 2: A Culture of Reporting & Communication
  • Unit 3: Management of Incidents
  • Unit 4: Disclosure of Incidents
  • Unit 5: Measuring & Monitoring Safety
  • Unit 6: Learning from Incidents