Quality & Safety

Integrated Quality Management

Lead Change. Sustain Improvement. Measure Results.




Developed in consultation with national stakeholders and endorsed by Accreditation Canada, the Integrated Quality Management program incorporates the expertise of Canadian leaders in quality improvement, patient safety, risk management, patient experience and performance measurement.

This program is learner-focused, providing not only critical knowledge but tools and hands-on experience in the field, as well as coaching and feedback from industry experts. At the end of this program, participants will be able to foster improvement and change in a sustainable and meaningful way.

Integrated Quality Management at-a-glance

  • Interactive online program
  • 200 hours of learning, to be completed in up to 15 months
  • Includes 6 courses and a final project
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Designed with and endorsed by Accreditation Canada
  • Aligned with the LEADS in a Caring Environment leadership framework
  • Note: For those interested in selected courses only, they are available to take individually. Individual courses are listed here; please review each one for more detailed information. 

Who should take Integrated Quality Management?

This program is for healthcare professionals who wish to acquire the practical skills, knowledge and confidence to lead initiatives aimed at improving healthcare quality, including managing risk, preventing safety incidents, measuring performance, and enhancing patient and family experiences.

Learning outcomes

At the completion of this program, you will be able to:

  • Use your advanced understanding of IQM principles, tools and techniques to support the evaluation of current practices; and the development, implementation and spread of patient-centered, evidence-based improvement activities in the workplace
  • Effectively use appropriate IQM tools and techniques to tackle practical problems or meet organizational needs
  • Develop an IQM framework or plan that is linked with organizational mandate and strategy
  • Develop and use concrete indicators to measure and monitor quality, risk and patient experience, and to validate improvement initiatives


There are no awards available for this course or program at this time. Click here to learn more about student awards.  


 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


To be successful in the Integrated Quality Management program, students must meet the following requirements.

  • A current resume
  • Confirmation of support of workplace (or understanding)
    • CHA Learning highly recommends that learners have workplace support for their participation in this program. Many assignments are hands-on and accomplished via a real healthcare environment. Learners may work as volunteers in organizations as well.
    • While learners may complete the program without workplace support, we will ask that you confirm your understanding of this recommendation when you register.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

Note: If you are interested in enrolling in individual Integrated Quality Management courses, please visit the course pages for more information.


Each course will have assessed components, which may include graded assignments, case studies, applied activities, and participation in webinars delivered by national experts.

Program Certificate

CHA Learning will award students a certificate for successful completion of the program (all seven courses).


Entire program:

  • $1,995 for Canadians
  • $2,195 for International Students

All prices listed above are in CAD.

Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here.


The Integrated Quality Management program is divided into seven courses.

Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework.

For more information on taking IQM courses individually, please click here. Please note: some courses have prerequisites.

Course 1: Foundations of Integrated Quality Management

  • Basics of Quality Management
  • Building an Integrated Quality Management Framework
  • Leaders in Healthcare Quality
  • IQM Tools & Techniques

Course 2: Leadership in Managing Quality

  • LEADS in a Caring Environment
  • IQM and Organizational Strategy
  • Stakeholder Engagement
  • Quality and Safety Culture
  • Teamwork and Communications
  • Fostering Innovation
  • Change Management
  • High Reliability Organizations
  • Spread and Sustainability of Quality Programs
  • Accreditation Canada – Governance & Leadership Standards
  • Ethics

Course 3: Fundamentals of Risk Management

  • Key Concepts of Risk Management
  • Establishing an Enterprise Wide Risk Management Program
  • Risk Management for Healthcare Organizations

Course 4: Patient & Organizational Safety

  • Introduction to Patient Safety
  • International and Canadian Context
  • Patient Safety Culture
  • Human Factors
  • Teamwork and Communications
  • Engagement in Patient Safety
  • Staff & Organizational Safety
  • Developing a Safety Strategy

Course 5: Incident Management

  • Introduction to Incident Management
  • A Culture of Reporting & Communication
  • Management of Incidents
  • Disclosure of Incidents
  • Measuring & Monitoring Safety
  • Learning from Incidents

Course 6: Measuring and Monitoring Quality & Resource Utilization

  • Introduction to Measuring and Monitoring
  • Measuring and Monitoring for Quality Improvement
  • Measuring and Monitoring Organizational Performance
  • Resource Utilization and Accountability

Course 7: Final Project

Students will complete a project, integrating their learning from throughout the program, with hands-on application within their organization or team.

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