Quality & Safety

Leadership in Managing Quality

Lead Change. Sustain Improvement. Measure Results.




Leadership in Managing Quality is the second course from our Integrated Quality Management Program. In this course, participants will gain fundamental knowledge about key healthcare leadership principles and processes for leading quality improvement initiatives. Students will be introduced to some of the tools available to support leadership development and activities, which will be used as quality improvement initiatives are identified, implemented, evaluated, and sustained. Students will learn about the LEADS in a Caring Environment framework and how it relates to leadership in health services and management of quality.

Leadership in Managing Quality at-a-glance

  • Delivered entirely online
  • Enrol at any time.
  • Approximately 30 hours of learning to be completed in up to 4 months.
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Understand leadership concepts required for success such as stakeholder engagement, teamwork and communication, innovation, systems thinking, and change management
  • Assess your own leadership capacity
  • Understand how the LEADS in a Caring Environment leadership framework relates to quality improvement and patient safety
  • Get coaching, guidance and feedback from industry experts

Who should take Leadership in Managing Quality?

This course is for healthcare professionals who have a foundational knowledge of quality improvement and wish to gain key leadership insights that are key to successful quality improvement.

Learning outcomes

At the completion of this course, you will be able to:

  • Describe the relationship between the LEADS in a Caring Environment framework and effective IQM.
  • Explain the importance of IQM concepts linking with organizational strategy.
  • Describe the critical nature of stakeholder engagement.
  • Explain the impact of Quality and Safety cultures and the role of leadership in assessing and modifying them.
  • Describe how teamwork and communication enhance quality of care.
  • Apply systems thinking to the health sector.
  • Explain how fostering innovation benefits quality management.
  • Incorporate change management principles into quality management.
  • Identify the characteristics of high-reliability organizations.
  • Plan for the spread and sustainability of Quality Programs.
  • Describe how Leadership and Governance standards serve to support IQM.
  • Use ethics to guide leadership decisions and quality activities.


There are no awards available for this course or program at this time. Click here to learn more about student awards.


 Leadership in Managing QualityAbout
 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


It is highly recommended that students have workplace support for taking this course as many activities are hands-on and best completed in a healthcare environment.

To be successful in the Integrated Quality Management program, students must meet the following language and technical requirements.


None. Recommended foundational knowledge of quality improvement principles and techniques.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

For multiple product bundled pricing, please contact us.

For more information about the Integrated Quality Management Program, please click here.


Each course will have assessed components, which may include:

  • Graded assignments
  • Reflection activities
  • Applied activities

In addition to graded components, participants will be engaged in thought-provoking activities and online discussions with peers across the country, as well as expert faculty.

Course Certificate

Students receive a course certificate issued by HealthCareCAN for the individual course successfully completed within Integrated Quality Management.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • 1,295 for Canadians
  • $1,495 for International students

For more information about the Integrated Quality Management Program, please click here.


This course is part of the full Integrated Quality Management program which can be taken as a full program certificate.

Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework.

  • Unit 1: LEADS in a Caring Environment
  • Unit2: IQM and Organizational Strategy
  • Unit 3: Stakeholder Engagement
  • Unit 4: Quality and Safety Culture
  • Unit 5: Teamwork and Communications
  • Unit 6: Fostering Innovation
  • Unit 7: Change Management
  • Unit 9: High Reliability Organizations
  • Unit 10: Spread and Sustainability of Quality Programs
  • Unit 11: Accreditation Canada – Governance & Leadership Standards
  • Unit 12: Ethics