Quality & Safety

Measuring & Monitoring Quality & Resource Utilization

Lead Change. Sustain Improvement. Measure Results.




Measuring & Monitoring Quality & Resource Utilization is the sixth course from our Integrated Quality Management Program. In this course, participants will gain a full appreciation of the critical role effective data and information monitoring plays in managing and improving quality. Students will learn how to develop and use performance measures to improve an individual process or as part of a larger organizational strategy to manage all aspects of IQM. In addition, participants will learn about the importance of evidence-based, ethical resource prioritization in a financially restrained environment.

Measuring & Monitoring Quality & Resource Utilization at-a-glance

  • Delivered entirely online
  • Enrol at any time.
  • Approximately 30 hours of learning to be completed in up to 4 months.
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Acquire solid knowledge about the importance of a performance measurement plan to all aspects of quality management.
  • Use tools and techniques to develop and use performance measures and monitoring plans to support evidence-based decision making and quality improvement.
  • Get coaching, guidance and feedback from industry experts

Who should take Measuring & Monitoring Quality & Resource Utilization?

This course is for healthcare professionals who have a foundational understanding of quality improvement and wish to gain an applied understanding of how to develop and use effective performance measures to support evidence-based decision making and integrated quality management.

Learning outcomes

At the completion of this course, you will be able to:

  • Describe how organizations can develop and monitor performance goals and objectives.
  • Develop effective performance measures.
  • Communicate the importance of evidence-based decision making and regular performance monitoring.
  • Communicate the importance of data and information to establish quality improvement needs and priorities, and to evaluate the impact of programs, services and initiatives.
  • Illustrate how measurement is integral to all other areas of IQM (risk monitoring, patient safety, incident reporting, patient and staff satisfaction, measuring impact of improvement initiatives, etc.) and how indicators assist with management in all of these areas.


There are no awards available for this course or program at this time. Click here to learn more about student awards.


 Measuring & Monitoring Quality & Resource UtilizationAbout
 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


It is highly recommended that students have workplace support for taking this course as many activities are hands-on and best completed in a healthcare environment.

To be successful in the Integrated Quality Management program, students must meet the following language and technical requirements.




English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

For multiple product bundled pricing, please contact us.

For more information about the Integrated Quality Management Program, please click here.


Each course will have assessed components, which may include:

  • Reflection activities
  • Applied assignments

In addition to graded components, participants will be engaged in thought-provoking activities and online discussions with peers across the country, as well as expert faculty.

Course Certificate

Students receive a course certificate issued by HealthCareCAN for the individual course successfully completed within Integrated Quality Management.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • 1,295 for Canadians
  • $1,495 for International students

For more information about the Integrated Quality Management Program, please click here.


This course is part of the Integrated Quality Management program which can be taken as a full program certificate.

Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework.

  • Unit 1: Introduction to Measuring and Monitoring
  • Unit 2: Measuring and Monitoring for Quality Improvement
  • Unit 3: Measuring and Monitoring Organizational Performance
  • Unit 4: Resource Utilization and Accountability