Quality & Safety

Patient & Organizational Safety

Lead Change. Sustain Improvement. Measure Results.




Patient & Organizational safety is the fourth course from our Integrated Quality Management Program. In this course, participants will learn the foundations of patient and organizational safety, including current terminology and definitions. Students will understand the history of patient safety initiatives in Canada, why healthcare organizations make it a priority, and how it integrates with other facets of quality management. In addition, participants will learn about staff and environmental safety and the link to patient safety, as well as the importance of mental health in the workplace. Students will come to know key resources to help them strategize and manage safety in their area or organization.

Patient and Organizational Safety at-a-glance

  • Delivered entirely online
  • Enrol at any time.
  • Approximately 30 hours of learning to be completed in up to 4 months.
  • Complete hands-on, practical activities that benefit you and your team and receive feedback from expert coaches
  • Acquire a solid introductory knowledge of all key aspects of patient and staff safety as a key component of quality and risk management
  • Use tools and techniques for developing a patient safety plan.
  • Get coaching, guidance and feedback from industry experts

Who should take Patient and Organizational Safety?

This course is for healthcare professionals who would like to acquire a solid foundational understanding of patient safety. For a more in-depth and comprehensive program on patient safety, refer to our Canadian Patient Safety Officer Program.

Learning outcomes

At the completion of this course, you will be able to:

  • Describe the impetus for managing patient safety, including history and present state;
  • Explain key patient safety terms and concepts;
  • Identify key patient safety organizations and initiatives;
  • Illustrate how patient safety is a key component of IQM;
  • Demonstrate that staff and patient safety are integrally linked, and the important role of the environment (physical, social, psychological, etc.) on managing safety;
  • Identify hazards and safeguards related to staff and environmental safety;
  • Explain the role human factors play in patient safety;
  • Relay the importance of standards and practices that support mental health in the workplace; and
  • Describe key components of a comprehensive patient safety strategy.
  • Describe the integration between risk management and other key corporate processes


There are no awards available for this course or program at this time. Click here to learn more about student awards. 


 Patient & Organizational SafetyAbout
 Lynn Cartan, PMP, CHIMAbout
 Jacqueline SmylieAbout
 Ashley Reid, BSW, MBAAbout


It is highly recommended that students have workplace support for taking this course as many activities are hands-on and best completed in a healthcare environment.

To be successful in the Integrated Quality Management program, students must meet the following language and technical requirements.




English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Window 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days, you will receive an email with instructions for uploading your enrolment documents.

For multiple product bundled pricing, please contact us.

For more information about the Integrated Quality Management Program, please click here.


Each course will have assessed components, which may include:

  • Reflection activities
  • Applied assignment

In addition to graded components, participants will be engaged in thought-provoking activities and online discussions with peers across the country, as well as expert faculty.

Course Certificate

Students receive a course certificate issued by HealthCareCAN for the individual course successfully completed within Integrated Quality Management.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • 1,295 for Canadians
  • $1,495 for International students

For more information about the Integrated Quality Management Program, please click here.


This course is part of the Integrated Quality Management program which can be taken as a full program certificate.


Curriculum in this course is aligned with Accreditation Canada Standards and the LEADS in a Caring Environment leadership framework.

  • Unit 1: Introduction to Patient Safety
  • Unit 2: International and Canadian Context
  • Unit 3: Patient Safety Culture
  • Unit 4: Human Factors
  • Unit 5: Teamwork and Communications
  • Unit 6: Engagement in Patient Safety
  • Unit 7: Staff & Organizational Safety
  • Unit 8: Developing a Safety Strategy