This certificate program will provide healthcare professionals with a systematic quality improvement framework and practical tools that can be applied to any quality improvement initiative or objective. Learners will use The Ottawa Hospital’s renowned 5-step Innovation Framework that incorporates lean, six sigma and the model for improvement into one comprehensive yet practical and effective approach for healthcare.
This course equips healthcare professionals and leaders with the information, tools and techniques to build a strong patient safety culture within their organizations.
This program provides critical knowledge, tools and hands-on experience in quality improvement, patient safety, risk management, patient experience and performance measurement. Developed in consultation with national stakeholders and endorsed by Accreditation Canada.