Managing and Leading Teams

Unlock your potential. Be a health leader.




Recent research has shown that by instilling elements of effective teamwork into your own unit or department, you will enhance its collective effectiveness. As a consequence, a good knowledge of team dynamics and team processes is invaluable to you in your managerial role.

In this course you will analyze team dynamics, the stages of team development (i.e., how groups move from informal collections of individuals to formal teams), and the processes and structures of effective teams. You will also examine how to create effective teams in the healthcare context and explore some of the tools and techniques needed to ensure any team you are on is effective. Finally, aspects of the LEADS framework leadership framework will be explored as to how it can enhance your understanding of managing and leading effective teams.

Managing and Leading Teams at-a-glance

  • Delivered entirely online
  • Register at any time
  • Approximately 25 hours of learning, to be completed in up to 4 months
  • Innovatively weaves leadership throughout using the LEADS in a Caring Environment Leadership Framework
  • Webinars from subject matter experts from across Canada
  • “Keys to Success” videos created specifically for this course by prominent Canadian healthcare leaders.
  • This course is part of the Management Essentials Program. For more information about the Management Essentials Program click here

Who should take Managing and Leading Teams?

This course is intended for new or aspiring managers from:

  • across the continuum of care (eg., from health promotion to long-term care)
  • healthcare organizations supporting the health system at all levels (eg., local to national organizations)
  • ministries of health and health regions.

Participants may include:

  • regulated and non-regulated health professionals (eg., nurses, pharmacists, physiotherapists, occupational therapists, pharmacy technicians, medical laboratory technologists, etc.)
  • project or program managers
  • departmental managers in health organizations (eg., purchasing, housekeeping, facilities, etc.)
  • health analysts (eg., business, program, policy)
  • health research managers
  • anyone who is interested in enhancing or refreshing their existing management and leadership knowledge.

Learning outcomes

At the conclusion of this course, you will be able to:

  • Distinguish between the key features of a team and a group
  • Describe many of the different forms and types of teams found in healthcare
  • Describe stages of team development
  • Understand what is required to build effective teams, and how you can apply this knowledge in your work environment
  • Describe the major components that influence team performance
  • Identify leadership techniques that will enhance your involvement on teams


There are no awards available for this course or program at this time. Click here to learn more about student awards. 



 Bruce MaitlandAbout
 Dan MerrittAbout
 Tracy MurphyAbout
 Wendy CampbellAbout



English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for the Internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials.

Note: If you are interested in enrolling in other individual Management Essentials courses, please visit the course pages for more information.

For more information about the Management Essentials Program, please click here.


Grading includes tests, assignments, graded discussion forums and webinars. To achieve a certificate, students must complete the course, pass each graded component with 60% or greater, and achieve a 60% or greater on the overall grade.

Course Certificate

CHA Learning will award students a certificate of successful completion of the course.


One course:

  • $495 for Canadians
  • $695 for International students

 Two courses:

  • $795 for Canadians
  •  $995 for International students

Three courses:

  • $1,295 for Canadians
  • $1,495 for International students

For more information about the Management Essentials Program, please click here.


This course includes the following sections:

Teams vs Groups
The Changing Dynamics of Health Teams
Team Dynamics: Diversity
Diverse Teams Need Diverse Leadership
Conflict Management
Making Decisions as a Team
Assessing Team Performance