Monitoring, Measuring and Reporting

Unlock your potential. Be a health leader.




In the complex healthcare environment, it is essential that managers understand their own successes, challenges and opportunities and are able to translate this information into a meaningful direction for their team. Making positive changes and improving quality cannot be done without a good understanding of current performance and where opportunities exist for improvement.

In this course, you will gain an appreciation of the critical role that effective data monitoring, measuring and reporting plays in improving efficiency, safety and quality in healthcare. You will learn how you, as a manager, can use performance measures to improve individual processes or how measures can be used as part of a larger quality management strategy. In addition, you will learn how data can be used to inform resource prioritization in a financially constrained environment.

Monitoring, Measuring and Reporting at-a-glance

  • Delivered entirely online
  • Register at any time
  • Approximately 25 hours of learning, to be completed in up to 4 months
  • Innovatively weaves leadership throughout using the LEADS in a Caring Environment Leadership Framework
  • Webinars from subject matter experts from across Canada
  • “Keys to Success” videos created specifically for this course by prominent Canadian healthcare leaders.
  • This course is part of the Management Essentials Program. For more information about the Management Essentials Program click here

Who should take Monitoring, Measuring and Reporting?

This course is intended for new or aspiring managers from:

  • across the continuum of care (eg., from health promotion to long-term care)
  • healthcare organizations supporting the health system at all levels (eg., local to national organizations)
  • ministries of health and health regions.

Participants may include:

  • regulated and non-regulated health professionals (eg., nurses, pharmacists, physiotherapists, occupational therapists, pharmacy technicians, medical laboratory technologists, etc.)
  • project or program managers
  • departmental managers in health organizations (eg., purchasing, housekeeping, facilities, etc.)
  • health analysts (eg., business, program, policy)
  • health research managers
  • anyone who is interested in enhancing or refreshing their existing management and leadership knowledge.

 Learning outcomes

At the completion of this course, you will be able to:

  • Define what monitoring, measuring, and reporting mean from the perspective of a manager working in a health systems environment.
  • Identify common monitoring, measuring and reporting tools and strategies.
  • Define risk management.
  • Identify risk management challenges.
  • Understand risk management tools and strategies.
  • Define quality and patient safety.
  • Describe monitoring, measuring and reporting as they relate to quality, risk and patient safety.
  • Identify quality and patient safety challenges.
  • Describe quality and patient safety tools and strategies.
  • Describe how an organization can translate its strategy into measurable terms and how it can translate the measures into quality improvement.
  • Explain the purpose of public reporting and how it can support an organization’s quality improvement journey.
  • Describe how organizations can compare their performance to their peers through benchmarking.
  • Explore how the system, organizational, and personal values influence the choice of measures, the use of measures for improvement, and the challenges associated with doing so.


There are no awards available for this course or program at this time. Click here to learn more about student awards. 



 Bruce MaitlandAbout
 Dan MerrittAbout
 Tracy MurphyAbout
 Wendy CampbellAbout



English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for the Internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Internet Explorer
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Recommend knowledge and comfort using Microsoft Excel

Enrolment Process

To enrol:

  1. Click on the enrol/apply button
  2. Add the product to your cart
  3. Create an account if you are new to CHA Learning or sign in to your existing account
  4. Complete the Billing Information page
  5. Enter your payment information, accept the terms and conditions and make your payment
  6. Within seven business days you will receive an email with instructions to access the course/program materials.

Note: If you are interested in enrolling in other individual Management Essentials courses, please visit the course pages for more information.

For more information about the Management Essentials Program, please click here.


Grading includes tests, assignments, graded discussion forums and webinars. To achieve a certificate, students must complete the course, pass each graded component with 60% or greater, and achieve a 60% or greater on the overall grade.

Course Certificate

CHA Learning will award students a certificate of successful completion of the course.


One course:

  • $495 for Canadians
  • $695 for International students

Two courses:

  • $795 for Canadians
  • $995 for International students

Three courses:

  • $1,295 for Canadians
  • $1,495 for International students

For more information about the Management Essentials Program, please click here.


This course includes the following topics:

  • What can be measured and monitored in healthcare
  • Selecting the right measures
  • Using data for decision making
  • Translating measuring and monitoring into quality improvement and organizational performance
  • Risk management
  • A quality improvement plan
  • Reporting of quality, performance and incidents
  • Performance based funding