Change Leadership Certificate

Management + Leadership = Sustained Change




Note: CHA Learning is implementing new systems to serve our students and faculty even better. As part of registration in this program, you will be required to set up an account in our new student portal. 

The Change Leadership Certificate (CLiC) will equip you to successfully lead change, by integrating leadership with change management best practices. Pragmatic and practical, CLiC provides you with the essential information, tools and hands-on experience for effective change management and change leadership. During the course, you will analyze real-life approaches used by successful change leaders, and apply that learning to your own situation. By the end of the course, you will have a clear sense of how to effectively begin and implement a sustainable change initiative.

Change Leadership Certificate Overview

  • Uniquely integrates leadership into change management
  • Real-life case studies in organizational culture change, digital health, clinical practice and organizational development (performance management)
  • Delivered entirely online
  • Enrol at any time
  • 50 hours of learning, which can be completed in a few short weeks over a maximum of six months
  • Jointly developed with Canada Health Infoway and successful healthcare change leaders
  • Aligned with the LEADS in a Caring Environment Leadership Framework, and Canada Health Infoway’s National Change Management Framework
  • Includes coaching by experienced change leaders

Who should take the Change Leadership Certificate?

CLiC is designed for mid-level leaders, managers, clinicians, project directors, supervisors or managers leading or involved with a change initiative. They can be individuals from:

  • Across the continuum of health services (from health promotion to long-term care)
  • Healthcare organizations supporting the health system at all levels (local to national organizations)
  • Ministries of health and health authorities

CLiC may also be of interest to individuals who want to increase or refresh their existing change leadership knowledge.

Learning outcomes

At the completion of this course, you will be able to:

  • Apply practices of leadership and management essential to initiating and implementing sustainable change
  • Prepare a practical plan to lead a change initiative
  • Identify and discuss factors related to individual readiness for change and organizational capacity for change, with an emphasis on people factors
  • Engage others in a meaningful way
  • Recognize resistance and barriers to change and what to do about them
  • Create winning conditions to foster change

Professional Education Credits

This Program is eligible for 7 Continuing Professional Education (CPE) credits through the Canadian College of Health Information Management.

CCHIM logo

The Canadian College of Health Information Management (College) is the national organization for certified health information professionals and specialists in Canada. The College requires that all professional members complete continuing professional education (CPE) activities as an integral part of their membership. The CPE program is in place to ensure health information professionals enhance their skills and expand their knowledge for the duration of their career.


There are no awards for CLiC available at this time. Click here to learn more about student awards.



 Joanne Maxwell, MSc, BScOT, OT Reg. (Ont.), BSc, PMP, CHEAbout
 Dan MerrittAbout
 Michelle Stillman (Grouchy), BHSc, MPPAbout


The Change Leadership Certificate includes the following requirements.

Current resume

Please provide a current, brief resume including work experience and education background. You will receive an email after you enrol asking you to submit your resume.


English is the language of instruction for all CHA Learning courses. It is therefore recommended that students be competent in reading, writing and speaking English.


Students must have basic computer knowledge and internet navigation skills; and access to a computer with Windows 7 or higher.

Please note:

  • Students choosing to use Mac or Linux operating system must have experience using alternate remote access software.
  • CHA Learning staff can only assist Windows operating system users and provide technical support in relation to our website; we do not provide technical support for internet and/or basic computer use.

Other technical requirements:

CHA Learning Technical Requirements
Screen Resolution800×600 (minimum); 1024×768 (recommended)
Internet BrowsersThe most recent version of one of the following:

Google Chrome
Microsoft Edge
Plug-insPop-up blocker: disabled
Java Script: Enabled
Cookies: Enabled
Internet Connection Broadband (cable or DSL) connection required
SoftwareWord processing software, Adobe Reader
Microsoft Excel
Microsoft PowerPoint or equivalent
(note: those using Apple software must be able to save files in Office formats where required (i.e.: .doc,)

Enrolment Process

To enrol:

1. Click the Enrol button
2. Follow the instructions to select your case study, set up your student account and make your purchase
3. You will have access to your program within 30 minutes of purchase by clicking the Access Brightspace link in the left-hand menu of your Student Portal account



Students are assessed on components including a quiz, practical case study activities, graded discussions and a final project.

To achieve a certificate, you must earn an overall grade of 70%.

Change Leadership Course Certificate

Students receive a Change Leadership Certificate issued by CHA Learning and Canada Health Infoway upon successful completion.


  • $1,195 for Canadians
  • $1,395 for International Students

Please note: Bulk registration discounts are available for groups. Please review the Group Enrolment information here.

All prices listed above are in CAD.



Case Study Options

Students will choose one of the following case studies for this course:

  • A clinical case: Mount Sinai – University Health Network: Antimicrobial Stewardship Program
  • A digital health case: Holland Bloorview: connect2care: Transforming how we share information with clients and families
  • An organizational development case: Champlain Community Care Access Centre – Performance Management Rethink
  • A culture change case: Schlegel Villages, Innovation in Long-Term Care

Click here for more details.

The Change Leadership Certificate is delivered in five units. In addition, students will apply course material and tools to a real-life case study and to their own leadership challenge.

Unit 1: Leading Organizational Change in Healthcare—A Team Approach

  • Seeing the healthcare system as a team endeavour, and change as a team challenge
  • Knowing the difference between mechanistic systems and human systems, and how those differences help leaders better understand the dynamics of change
  • Describing the practices of change needed to engage knowledge workers in change
  • Understanding, differentiating and appreciating the symbiotic relationship between change management and change leadership

Unit 2: Establishing Your Playing Field for your Healthcare Change Initiative

  • Identifying and clarifying the unique “playing field” for change within the healthcare environment in which your change is situated
  • Describing the various kinds of change challenges—in terms of their purpose, scope, breadth, depth of impact and complexity that are experienced in the health sector—and the challenges implicit in each
  • Explaining the difference between personal, operational and strategic change and how they interact
  • Describing the role of a change leader in a health environment and applying best practices to a change challenge

Unit 3: Building the Change Line-up—Clarifying Roles, Responsibilities and Relationships

  • Explaining how to prepare for, implement, and sustain change through a series of iterative phases of a virtuous change cycle
  • Describing the challenges in “preparing for change,” along with the tools and techniques to address them
  • Identifying the challenges in “implementing change,” and critically analyzing the value of tools and techniques to address them
  • Exploring and identifying the challenges in “sustaining change,” and critically analyzing the value of the tools and techniques to address them
  • Describing the challenges associated with “scaling change”

Unit 4: A Game Plan for Change

  • Creating a game plan (framework) that integrates change management and change leadership into the planning to guide and orchestrate change
  • Explaining the stages and components of an effective game plan for operational change
  • Investigating, critically examining and applying key tools, techniques and processes that you, as a leader, might use to employ to populate the game plan
  • Identifying elements that are consistent with a successful change plan framework

Unit 5: Change in Action—Leading Through Day-to-Day Challenges

  • Identifying signals that suggest the change is not progressing as planned
  • Adapting to emergent situations and altering processes to achieve desired outcomes
  • Identifying pitfalls/obstacles that jeopardize implementing a change plan and how leadership can be used to increase the chance of success
  • Developing courage and resilience as the change initiative progresses
  • Using approaches to sustain people through chaos and ambiguity associated with change